All orders placed before 3PM Monday - Friday will be dispatched on the same day. Any item ordered after 3PM Monday - Friday or on the weekends will be dispatched on the following working day.

DELIVERY OPTIONS:

UK orders

There are various shipping options that you can select in the checkout area.

Standard Delivery £2.50 - Standard delivery items will be delivered via the Royal Mail in the UK. Items generally take between 2-4 working days to arrive. If you place your order after 3PM Mon-Fri then please allow 2-4 working days from the following day.

Next Day Delivery £6.00 - Next day delivery items will be delivered via FedEx in the UK and will require a signature upon arrival. If you place your order after 3PM Mon-Thursday then please allow 1 working day from the following day. All orders placed on a Friday will be delivered on the following Monday. Orders placed for the following areas Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles will be sent by Royal Mail Special Delivery. Bank and Public Holidays excluded.

Next Day Delivery Pre 12 Noon £7.50 - Next day delivery items will be delivered via FedEx in the UK and will require a signature upon arrival. If you place your order after 3PM Mon-Thursday then please allow 1 working day from the following day. All orders placed on a Friday will be delivered on the following Monday. Orders placed for the following areas Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles will be sent by Royal Mail Special Delivery. Bank and Public Holidays excluded.

Next Day Delivery Pre 10AM  £7.50 - Next day delivery items will be delivered via FedEx in the UK and will require a signature upon arrival. If you place your order after 3PM Mon-Thursday then please allow 1 working day from the following day. All orders placed on a Friday will be delivered on the following Monday. Orders placed for the following areas Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles will be sent by Royal Mail Special Delivery. Bank and Public Holidays excluded.

All items are sent in postal boxes and should reach you in an unopened and brand new condition.

International orders

We accept orders from international customers as long as you are using either Visa, Mastercard, Maestro, AMEX, Paypal and Google Checkout as your payment method. We have one shipping option for International customers: International Signed For (Tracked) from £8.50 - Items will be delivered by your local postal service and should take between 3-7 days to reach the customer depending on the country where the order is being delivered. International Signed For delivery will provide a tracking number and will be insured. This service will require a signature upon arrival.

Delays - Part Shipment

Inventory

Very occasionally certain items may go temporarily out of stock or may be discontinued at short notice by our suppliers. We will notify you via email if this is the case and will offer you the opportunity to keep your items on back order, arrange alternative products or offer a full refund. In the event that we cannot send all your items in one shipment we will part ship your order so that you receive the majority of your selected items as quickly as possible. The remainder of your order will be dispatched within 24 hours of receipt of the goods from our suppliers.

Busy Periods

During busier times (for example Valentine's Day, Father's Day, and especially at Christmas) there may be a slight delay (no more than 24 hours) in processing your order. Therefore, some orders can take up to 5 days to arrive during these periods

Lost In Transit

We must allow up to 10 working days (UK Deliveries) and 28 days (European and Rest Of The World) before a parcel is deemed lost in transit. Recorded Delivery/Courier orders are tracked so we can locate your parcel and give you a more accurate arrival time, simply call or email us and we will do our best to help.

Proof of Delivery

UK Recorded Delivery - Orders will require a signature to release the parcel. Someone must be at your delivery address to sign for your parcel between 8am and 7pm, so please ensure the Delivery Address is where the parcel can be reliably signed for.
UK Courier - Orders will require a signature to release the parcel. Someone must be at your delivery address to sign for your parcel between 8am and 7pm, so please ensure the Delivery Address is where the parcel can be reliably signed for.

UK Destination Definitions

Royal Mail UK destinations do include: BFPO, Northern Ireland, Channel Islands, Scilly Islands and Highland & Islands.

Pre-Orders

Orders that contain pre-order products (i.e. not currently in stock) will be shipped as soon as all products are in stock.